Refund policy
Effective Date: November 25, 2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Anytainment House website, www.anytainmenthouse.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
Anytainment House
Email: support@anytainmenthouse.com
Phone: +1 (855) 501-6020
Our support team is available Monday to Friday, 9:00 AM to 9:00 PM EST.
3. Return Eligibility
Customers in the United States may return eligible products within 30 days of receipt. We accept returns for defective and non-defective products, subject to the conditions below.
3.1 Conditions for Return
For Non-Defective Returns:
The item must be unused, undamaged, and in the same condition you received it. It must be returned in its original packaging, with all labels and tags attached.
For Defective or Damaged Returns:
Items are accepted regardless of condition. Please provide photos or videos as documentation of the defect or damage.
Proof of Purchase:
Proof of purchase is required.
4. Return Process
4.1 Initiating a Return
Contact us within 30 days of receiving your order and include your order number and reason for return. Non-defective returns are subject to a 25% restocking fee.
4.2 Preparing Your Return
For approved returns, pack the item securely in its original packaging and include all accessories, manuals, and free gifts. Include any requested documentation or photos. If a return label is provided, print and attach it to the package.
4.3 Shipping the Return
Return items must be shipped within 7 days of receiving return authorization. Use a trackable shipping method.
5. Return Shipping Costs
For non-defective returns, return shipping is the customer’s responsibility. For defective, damaged, or incorrect items, return shipping is covered by Anytainment House.
6. Specific Return and Refund Conditions
6.1 Non-Defective Products Returns
Items must be unused, undamaged, and in original packaging. Return requests must be made within 30 days of receipt. A 25% restocking fee will be deducted from the refund.
6.2 Defective or Damaged Goods
Contact us within 30 days of receiving the item and provide photos or videos of the issue. We will offer a replacement or refund, and there is no restocking fee.
6.3 Incorrect Product Received
Inform us immediately upon receipt. We will arrange for the incorrect item to be returned and ensure you receive the correct product.
6.4 Product Never Arrived
Contact us if your product does not arrive within the estimated delivery time stated in our Shipping Policy. If the package is confirmed lost, we will offer a replacement or refund.
6.5 Order Cancellation
Before shipment, you may cancel your order for a full refund if it has not yet been shipped. After shipment, please follow the return process once received. A 25% restocking fee applies to non-defective returns.
7. Refunds
7.1 Refund Conditions
Approval:
Refunds are issued after we receive and inspect the returned item.
Notification:
We will notify you via email regarding the approval or rejection of your refund.
Condition:
Items must meet the return eligibility criteria outlined in Section 3.
7.2 Refund Processing
Method:
Refunds will be processed to the original payment method used at the time of purchase.
Refund Processing Time:
After receiving and inspecting the returned item, the refund processing time is 7 business days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
7.3 Partial Refunds
Partial refunds may be granted in certain situations:
Condition Issues:
Items not in original condition, damaged, or missing parts for reasons not due to our error.
Late Returns:
Items returned more than 30 days after delivery.
8. Exchanges
Eligibility:
We offer exchanges only for defective, damaged, or incorrect items.
Process:
To request an exchange, contact us at support@anytainmenthouse.com.
9. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
10. Questions and Support
Please contact our Customer Service team:
Email: support@anytainmenthouse.com
Phone: +1 (855) 501-6020
Business Hours: Monday–Friday, 9:00 AM – 9:00 PM (EST)
Business Address: 254 Chapman Rd, Ste 208 #25750, Newark, Delaware 19702, USA
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.